{"id":584,"date":"2025-03-11T14:22:31","date_gmt":"2025-03-11T13:22:31","guid":{"rendered":"https:\/\/www.clinton.de\/?page_id=584"},"modified":"2025-03-11T14:22:42","modified_gmt":"2025-03-11T13:22:42","slug":"successfully-mastering-complaints","status":"publish","type":"page","link":"https:\/\/www.clinton.de\/en\/akademie\/seminare\/verkauf-service\/beschwerden-reklamationen-erfolgreich-meistern\/","title":{"rendered":"Successfully mastering complaints + claims"},"content":{"rendered":"

What is the difference between a complaint and a claim? What legal or internal company guidelines regulate the handling of complaints? How can sales staff use a complaint to increase customer loyalty?<\/p>\n

Participants learn how to deal professionally with their own emotions and those of customers. They develop ways of responding to complaints in a customer-orientated manner and apply de-escalating conversation techniques in difficult situations.<\/p>\n<\/div><\/div> <\/div>

<\/div><\/div>

Duration<\/h4>
    \n
  • 1 day<\/li>\n<\/ul>\n<\/div>

    Participants<\/h4>
      \n
    • Employees + managers<\/li>\n<\/ul>\n<\/div><\/div>

      Contents<\/h4>
        \n
      • Legal basis, deadlines + rules<\/li>\n
      • internal CLINTON regulations<\/li>\n
      • Complaints as an opportunity for customer loyalty<\/li>\n
      • Customer orientation in the complaints and claims process<\/li>\n
      • Customer- and solution-orientated communication<\/li>\n
      • Dealing with difficult situations + difficult customers<\/li>\n
      • Options for de-escalation<\/li>\n
      • Handling of exchanges + complaints at the checkout<\/li>\n<\/ul>\n<\/div><\/div> <\/div>
        <\/div><\/div>","protected":false},"excerpt":{"rendered":"Was ist der Unterschied zwischen einer Reklamation und einer Beschwerde? Welche gesetzlichen bzw. firmeninternen Richtlinien regeln die Abwicklung von Reklamationen? Wie k\u00f6nnen die Verk\u00e4ufer eine Reklamation oder Beschwerde zur Kundenbindung nutzen? Die Teilnehmer lernen, mit den eigenen Emotionen sowie mit denen der Kunden professionell umzugehen. Sie erarbeiten M\u00f6glichkeiten, auf Reklamationen kundenorientiert einzugehen und deeskalierende Gespr\u00e4chstechniken [...]","protected":false},"author":1,"featured_media":0,"parent":568,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-584","page","type-page","status-publish","hentry","category-akademie"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/comments?post=584"}],"version-history":[{"count":0,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/584\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/568"}],"wp:attachment":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/media?parent=584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/categories?post=584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/tags?post=584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}