{"id":620,"date":"2025-03-11T14:53:42","date_gmt":"2025-03-11T13:53:42","guid":{"rendered":"https:\/\/www.clinton.de\/?page_id=620"},"modified":"2025-03-11T14:53:42","modified_gmt":"2025-03-11T13:53:42","slug":"from-customer-advisor-to-branch-manager","status":"publish","type":"page","link":"https:\/\/www.clinton.de\/en\/akademie\/train-the-trainer\/vom-kundenberater-zum-filialleiter\/","title":{"rendered":"From customer advisor to branch manager"},"content":{"rendered":"

In this qualification programme, customer advisors are prepared to take over the management of a branch by participating in training modules that build on each other.<\/p>\n

The programme is aimed at employees who are already working successfully as customer advisors in the company and would like to pass on their enthusiasm for sales and motivate and support their colleagues.<\/p>\n<\/div><\/div> <\/div>

<\/div><\/div>

Duration + dates<\/h4>
    \n
  • 12 days in presence + video meetings + accompanying mentoring<\/li>\n<\/ul>\n<\/div>

    Participants<\/h4>
      \n
    • Specialists and managers<\/li>\n
    • The group size is limited to 8 participants.<\/li>\n<\/ul>\n<\/div><\/div>

      Contents<\/h4>
        \n
      • Positioning + target definition as branch manager<\/li>\n
      • Team dynamics + working with different people<\/li>\n
      • Customer loyalty + employee development through emotionalisation<\/li>\n
      • Conversation management + sustainability<\/li>\n
      • Complaints + claims + difficult conversations<\/li>\n
      • Duty rosters + division of labour + analyses<\/li>\n<\/ul>\n<\/div><\/div> <\/div>
        <\/div><\/div>","protected":false},"excerpt":{"rendered":"In diesem Qualifizierungsprogramm werden die Kundenberater durch die Teilnahme an aufeinander aufbauenden Trainingsmodulen auf die \u00dcbernahme der Filialleitung vorbereitet. Das Angebot richtet sich an Mitarbeiter, die bereits erfolgreich als Kundenberater im Unternehmen t\u00e4tig sind und ihre Begeisterung f\u00fcr den Verkauf weitergeben sowie ihre Kollegen motivieren und unterst\u00fctzen m\u00f6chten. Dauer + Termine 12 Tage in Pr\u00e4senz [...]","protected":false},"author":1,"featured_media":0,"parent":612,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-620","page","type-page","status-publish","hentry","category-akademie"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/comments?post=620"}],"version-history":[{"count":0,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/620\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/pages\/612"}],"wp:attachment":[{"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/media?parent=620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/categories?post=620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clinton.de\/en\/wp-json\/wp\/v2\/tags?post=620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}