Ultimately, positive experiences and emotions decide whether customers buy or not. Our aim is to have enthusiastic top salespeople with a positive charisma, authenticity and persuasiveness who provide customers with honest advice and a positive shopping experience.
This training is designed to prepare and motivate customer advisors for the new requirements of emotional selling.
Duration
- 1 day
Participants
- Customer advisor
Contents
- Emotionalisation in sales
- Winning + retaining customers through emotional selling
- Techniques for successful dialogue
- Credibility in sales
- Small customer typology
- The optimal sales pitch