Participants learn how to establish a trusting dialogue with colleagues, employees and business partners.
They can pursue their goals clearly and comprehensibly during a conversation and learn techniques for coming out of a conversation with a positive result.
Duration
- 1 or 2 days by arrangement
Participants
- Employees + managers
Contents
- Insights into the most common communication models
- Misunderstandings, selected communication problems + possible solutions
- verbal + non-verbal communication
- Positive communication + efficient formulations
- Giving + receiving feedback
- Metacommunication
- the optimal dialogue process
- with questions about the destination
- Dealing with resistance + objections
- Binding conclusion of dialogue