Wherever people live and work together, conflicts are part of everyday life. Dealing with these and resolving disagreements and differences of opinion professionally and constructively is an essential prerequisite for a good working atmosphere.
Participants learn how to recognise conflicts in good time and how to resolve them with the right strategy.
Duration
- 2 days
Participants
- Employees + managers
Contents
- Types of conflict + analysing conflict potential
- Patterns of conflict resolution
- individual conflict styles
- Recognising + breaking through psychological games with the help of transactional analysis
- Create a win-win situation with the Harvard principle