Successful people are those who can deal with different personalities in different ways. This applies to dealing with employees and partners as well as daily contact with customers in the store.
In this seminar, participants are given the opportunity to delve deeper into the question of the different types of behaviour and learn how they can adapt their behaviour even better to employees and customers in order to communicate more effectively, resolve conflicts and create positive working relationships.
Duration
- 2 days
Participants
- Managers
Contents
- persolog®DISG personality analysis
- Dominant - Proactive - Steady - Conscientious
- Define + understand your own behavioural style
- Recognise personal strengths + use them effectively in dealing with other people
- Recognising the behavioural styles of other people
- Analysing potential conflicts
- Developing strategies for dealing with different personality types in everyday working life