What does it mean when customers cross their arms in front of their chest or frown? What effect does it have on customers when sales assistants greet them with outstretched arms?
In this seminar, participants learn to recognise and interpret body language signals. They will recognise their own public image and will be able to consciously adapt their whole person and personality to the person they are talking to and be sensitive to their choice of words and language.
Duration
- 1 day
Participants
- Client advisors + managers
Contents
- Convince with body + language
- Effective customer approach paired with convincing gestures, facial expressions + body language
- Interpreting customer signals correctly
- Arguing benefits in an emotionally convincing way
- Without pressure to (additional) degree