Successful people are those who can deal with different personalities in different ways. This applies in particular to day-to-day dealings with customers and colleagues.
In this training course, participants learn how to create a positive atmosphere with different types of behaviour.
Duration
- 1 day
Participants
- Employees
Contents
- small typology
- Behavioural analysis model Dominant-Initiative-Consistent-Conscientious
- Analysis of preferred communication and behavioural styles
- Recognise personal strengths + potential for conflict
- Recognising the behavioural styles of other people
- Development of strategies for dealing with the different personality types in daily practice