In this qualification programme, customer advisors are prepared to take over the management of a branch by participating in training modules that build on each other.
The programme is aimed at employees who are already working successfully as customer advisors in the company and would like to pass on their enthusiasm for sales and motivate and support their colleagues.
Duration + dates
- 12 days in presence + video meetings + accompanying mentoring
Participants
- Specialists and managers
- The group size is limited to 8 participants.
Contents
- Positioning + target definition as branch manager
- Team dynamics + working with different people
- Customer loyalty + employee development through emotionalisation
- Conversation management + sustainability
- Complaints + claims + difficult conversations
- Duty rosters + division of labour + analyses